Price Match Guarantee

Our Fair Price Promise

Note: This price match guarantee applies only to consumer purchases made from within the United Kingdom (UK billing & shipping addresses).

At Fox & Fable Toysellers, we want you to shop with complete confidence. If you find a better price on an identical toy or game, we’ll match it. It’s that simple.

How to Claim in 3 Easy Steps

1.

Spot the Price

After buying a toy from us, find an identical, in-stock toy for a lower price at another qualifying UK online retailer within 7 days of your purchase.

2.

Send Us Proof

Email us at support@foxandfabletoysellers.com. Use your order number as the subject line and include a direct link to the product on the competitor's website.

3.

Get Your Refund

Once we verify the price and availability, we will refund the difference to your original payment method. You keep the toy and the savings!

The Fine Print: Eligibility Checklist

What's Covered

  • Identical, new toys/games (same model/edition/brand/UPC).
  • In-stock products from UK-based online retailers.
  • The competitor's publicly advertised price.

What's Not Covered

  • Marketplace sellers (e.g., Amazon Marketplace, eBay sellers).
  • Auction sites (e.g., eBay bidding).
  • Prices requiring vouchers, membership discounts, or store credit.
  • Clearance/liquidation deals or obvious pricing errors.
  • Delivery fees or service charges.

Frequently Asked Questions

How long do I have to make a price match claim?

You have 7 calendar days from the date of your purchase with us to submit a price match request.

What do you mean by an 'identical' book?

The toy/game must have the same brand, edition, model, size, UPC, and packaging. It cannot be a used or second-hand item.

What counts as a qualifying UK retailer?

This refers to any VAT-registered online retailer that is based in and ships from within the United Kingdom. We do not match prices from marketplace sellers, auction sites, or retailers based outside the UK.

How long will my refund take to process?

Once your price match claim is approved, we will process the refund within two working days. Please note it may take an additional 3-5 working days for the funds to appear on your bank or card statement, depending on your payment provider.